Service Level Agreement (1/2)

Customer send a new Policy to SP
Policy is sent thru the Customers Relationships Web Server
No dispute should be possible on what was the policy requested
Formal communication between Service Provider & Customer
Only autorized and authenticated users can send a new policy
The policy is written in a non-ambigous formal Policy Language
Exchanges are logged & timestamped

Customer should be able to Audit the deployed Policy
Each rule implemented by the SP must be visible to the Customer as soon as the rule is implemented
Also implemented in the Customers Relationships Web Server